Customer loyalty program in Salla
The Customer Loyalty Program in Salla is a paid application that allows you to build a complete loyalty system for your store. It rewards your customers with points that they can redeem for specific rewards, such as receiving a free product from your store, discount coupons, or free shipping.
You have full control over how many points are required for each reward, how customers earn them, and how long they remain valid.
The program also provides detailed reports showing how customers use their loyalty points, who earns the most points, and more.
📌 Article overview
- Steps to view loyalty points reports
- Steps to redeem loyalty points for store rewards
- Successful loyalty program examples
Turn every customer interaction into an opportunity for loyalty and sales!
In this article, discover how you can set up the Customer Loyalty Program in Salla step by step, and reward your customers with points and incentives that encourage them to return to your store again and again. 🚀
Steps to view loyalty points reports
- From the menu, click (Reports).
- From the side menu, choose (Loyalty Program), then select the sub-report (Loyalty points).
- Select the report date from the list.
Loyalty points reports will appear in this format.
This report shows:
- The customers with the highest points
- The total points earned by each customer
- The most commonly used point-earning methods across all loyalty customers
- The total number of times each method has been used
Loyalty rewards reports will appear in this format.
This report shows:
- The most requested rewards or incentives
- The total number of times rewards have been redeemed
- The total sales generated through rewards
Steps to redeem loyalty points for store rewards
If the customer has loyalty points, they will appear in the shopping cart or on the checkout page. The customer can redeem them by clicking (Redeem Now).
A pop-up window will appear for the customer to choose a reward. By clicking (Redeem Points), the customer will receive the free product in their cart.
Or, if the customer chooses a discount coupon, it will appear on the checkout page like this.
Successful loyalty program examples
Global examples of successful loyalty programs
Starbucks Rewards
Starbucks’ loyalty program is one of the most successful worldwide. Customers earn stars for every purchase, which can be redeemed for free drinks or products.
Key strength: Integrating points with the mobile app and offering an interactive digital experience that encourages repeat purchases.
Sephora Beauty Insider
Sephora offers a tier-based points program (VIB – Rouge), where members receive rewards, free samples, and exclusive experiences.
Key strength: Making customers feel valued and special through category-based rewards.
Amazon Prime
Although it is a paid subscription program, it is considered one of the strongest loyalty models. It provides free shipping, exclusive deals, and entertainment services.
Key strength: High value in exchange for membership strengthens long-term loyalty and increases spending.
Nike membership
Nike offers a free membership program that gives members early access to new products and personalized experiences through the app.
Key strength: Blending loyalty with lifestyle and the customer’s athletic identity.
Local (Saudi & Gulf) examples of successful loyalty programs
Qitaf Program by stc
One of the oldest loyalty programs in the region. Customers earn points through service usage and redeem them for discounts or products from many partners.
Key strength: A wide partner network and strong integration into daily life.
“Nuqati” Program by Panda
Customers earn points on purchases that can be used instantly for discounts at checkout.
Key strength: Simple system and easy in-store redemption.
Alfursan Program by Saudia Airlines
Travelers earn miles that can be redeemed for free tickets or flight upgrades.
Key strength: Direct, valuable rewards linked to the travel experience.
Shukran Program by Centrepoint
A multi-brand loyalty program (Splash, Max, Home Centre...) allowing customers to redeem points across all brands.
Key strength: A unified and flexible experience across multiple brands.
For more information take a look at the article: FAQs about the Loyalty Program